House Clearance Colliers Wood Terms and Conditions

These Terms and Conditions set out the basis on which we provide house clearance and associated waste collection services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 We, us and our refer to the provider of the house clearance and waste collection services trading as House Clearance Colliers Wood.

1.2 You and your refer to the customer or person making the booking, or the person on whose behalf a booking is made.

1.3 Services means any house clearance, waste collection, removal, transport, loading, unloading, or related services provided by us.

1.4 Premises means the property or site where the Services are to be carried out.

1.5 Waste means any items, materials, furnishings, appliances, or rubbish removed from the Premises as part of the Services, whether reusable, recyclable, or to be disposed of.

1.6 Contract means the agreement between you and us for the supply of Services, incorporating these Terms and Conditions and any written quotation or booking confirmation issued by us.

2. Scope of Services

2.1 We provide house clearance and waste collection services, which may include removal of household goods, furniture, general waste, garden waste, and certain commercial or office items, subject to these Terms and Conditions.

2.2 The exact scope of the Services, including the areas to be cleared, the nature of items to be removed, and any special requirements, will be agreed at the time of booking and confirmed in writing where practicable.

2.3 We reserve the right to refuse removal of any items that we reasonably consider to be hazardous, illegal, excessively heavy, unsafe to move, or outside the scope of a standard house clearance or waste collection service.

3. Booking Process

3.1 Bookings may be made by telephone or email. A booking is not confirmed until we have accepted it and, where required, you have paid any applicable deposit.

3.2 When making a booking, you must provide accurate information about the Premises, access arrangements, the type and approximate volume of items to be removed, and any known risks such as limited parking, restricted access, or fragile fixtures and fittings.

3.3 We may request photographs or additional information to assess the work required. Any quotation provided on the basis of this information is given in good faith. If the actual volume or nature of items is materially different on arrival, we reserve the right to adjust the price accordingly.

3.4 Bookings are subject to our availability. We will use reasonable efforts to accommodate your preferred date and time, but we do not guarantee availability until confirmed by us.

4. Quotations and Pricing

4.1 Quotations are usually based on the estimated volume and type of waste, the number of operatives required, access conditions, and the distance to disposal or recycling facilities.

4.2 Unless expressly stated otherwise, all quotations are exclusive of any additional charges such as parking fees, congestion or clean air zone charges, and charges for the disposal of special or restricted items.

4.3 We reserve the right to revise our quotation if, at the time of carrying out the Services, the information originally provided is found to be incomplete, misleading or materially inaccurate, or where unforeseen circumstances significantly increase the cost or time required to complete the Services.

4.4 Any revised quotation will be discussed with you before we proceed. If you do not accept the revised price, we may cancel the Contract and charge a reasonable fee for any time and costs already incurred.

5. Payments

5.1 Payment terms will be confirmed at the time of booking. We may require full payment in advance or a deposit, with the balance due on completion of the Services.

5.2 Accepted payment methods will be made clear to you when you book, and may include debit or credit card, bank transfer or cash, subject to our current policy.

5.3 Where payment is due on completion, it must be made before our team leaves the Premises, unless we have agreed alternative terms in writing.

5.4 If you are a business customer and we agree to invoice you, payment is due within the period stated on the invoice. If no period is stated, payment is due within 14 days of the invoice date.

5.5 We reserve the right to charge interest on overdue amounts at the statutory rate applicable to business debts in the UK, accruing daily from the due date until payment is received in full.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking by giving us notice. The amount of notice required and any applicable charges depend on how close to the scheduled service time you cancel or amend.

6.2 If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded at our discretion, less any reasonable administrative costs.

6.3 If you cancel within 48 hours of the scheduled start time, we may retain some or all of any deposit paid and may charge a cancellation fee to cover our lost time and costs.

6.4 If you fail to provide access to the Premises at the agreed time, or if we are unable to carry out the Services due to circumstances within your control, this may be treated as a late cancellation and subject to a cancellation fee.

6.5 We reserve the right to cancel or reschedule the Services for reasons including, but not limited to, extreme weather, staff illness, vehicle breakdown, safety concerns, or other circumstances beyond our reasonable control. In such cases, we will offer an alternative date or, if this is not acceptable to you, a refund of any payments made for the affected Services.

7. Access and Customer Responsibilities

7.1 You must ensure that we have safe and reasonable access to the Premises at the agreed time, including suitable parking and the ability to load items into our vehicle.

7.2 You are responsible for securing any necessary permissions or permits, including parking permits or consents from landlords, managing agents, or neighbours, where required.

7.3 You must be present at the Premises during the Services, or appoint a responsible adult representative, unless we have agreed alternative arrangements in advance.

7.4 You are responsible for removing or securing any items that you do not wish us to take. We cannot accept liability for the removal of items that reasonably appeared to form part of the clearance.

7.5 You agree not to leave any items for removal that are of significant value unless they are expressly listed in the agreed inventory for disposal or removal.

8. Excluded and Restricted Items

8.1 Certain items may be excluded or subject to additional charges, including but not limited to asbestos, chemicals, solvents, paint, gas bottles, explosives, clinical waste, tyres, fridges and freezers, and electrical items requiring special disposal.

8.2 If you present restricted items for removal without prior notice, we may refuse to take them or may charge an additional fee to cover specialist handling and disposal costs.

8.3 We are not obliged to dismantle or remove fixtures or fittings such as kitchen units, built-in wardrobes, or similar structures unless this has been specifically agreed in advance.

9. Waste Handling and Environmental Compliance

9.1 We operate in accordance with applicable UK waste management and environmental regulations and will transport and dispose of waste only at authorised facilities.

9.2 We will use reasonable efforts to recycle or reuse items where practicable, but we do not guarantee that any particular item will be recycled or donated.

9.3 By engaging our Services, you authorise us to remove and dispose of the Waste from the Premises in a lawful manner. Ownership of the Waste transfers to us when it is loaded onto our vehicle, unless otherwise agreed in writing.

9.4 You confirm that you have the right to authorise the removal of the Waste and that the Waste does not include any items that are stolen, unlawfully obtained, or otherwise illegal to possess or dispose of.

10. Liability and Insurance

10.1 We will carry out the Services with reasonable care and skill. We maintain appropriate insurance cover for our operations, including public liability insurance, subject to the terms of our policy.

10.2 Our liability for any loss or damage to property arising from our negligence is limited to the reasonable cost of repair or replacement, up to the limit of our insurance cover.

10.3 We will not be liable for:

(a) normal wear and tear or minor cosmetic damage occurring in the ordinary course of moving items;

(b) any pre-existing defect, damage or weakness in the Premises or items being moved;

(c) any loss or damage that arises from inaccurate information provided by you or from your failure to fulfil your responsibilities under these Terms and Conditions;

(d) any loss of profits, loss of business, or any indirect or consequential losses, whether for business or personal customers.

10.4 You must notify us in writing of any damage or loss you believe has been caused by us as soon as reasonably possible, and in any event within 7 days of the completion of the Services. We may inspect the alleged damage before any repairs or replacements are carried out.

10.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited under UK law.

11. Customer Property and Valuables

11.1 You are responsible for removing all personal documents, important papers, money, jewellery, and other valuables from the Premises before the Services commence.

11.2 We do not accept liability for loss of or damage to items that you were responsible for removing or securing and that are not reasonably identifiable as valuables.

11.3 If we discover any items that appear to be of value and clearly not waste, we will use reasonable efforts to bring them to your attention. However, we do not accept an ongoing duty to identify or safeguard such items.

12. Delays and Force Majeure

12.1 We will use reasonable efforts to carry out the Services at the agreed time and within an estimated timescale, but time is not of the essence unless expressly agreed in writing.

12.2 We are not responsible for delays caused by events beyond our reasonable control, including but not limited to severe weather, traffic conditions, accidents, road closures, industrial action, utility failures, or failure of third-party suppliers.

12.3 If a delay occurs due to circumstances beyond our control, we will contact you as soon as reasonably possible and arrange a revised time for the Services.

13. Complaints

13.1 If you are dissatisfied with any aspect of our Services, you should raise the issue with us as soon as possible so that we have an opportunity to put things right.

13.2 Complaints should be submitted in writing, setting out the details of the issue, the date of the Service, and any supporting information. We will investigate and respond within a reasonable period.

14. Data Protection and Privacy

14.1 We will use any personal information you provide to administer your booking, provide the Services, and handle payments and invoices.

14.2 We will handle personal data in accordance with applicable data protection laws in the UK. We will not sell your personal details to third parties.

15. Variation of Terms

15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time you make your booking will apply to your Contract.

15.2 Any changes to the scope of the Services or to these Terms and Conditions must be agreed in writing.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

By booking or using our house clearance and waste collection services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.